Grid Support and Operations

Open Science Grid has implemented a distributed structure of support among the Virtual Organizations (VO), Resource Providers (RP), Grid Service and Technology Providers, and the OSG Grid Operations Center (GOC). Operational support of users and VO workload is the responsibility of the VOs, provided through designated Support Centers.

• Reference the OSG Operations Model. 
  
• View the list of Support Centers with VO and contact information.
• OSG's Grid Operations Center (GOC)

Support info

Users   - if you are using the Open Science Grid you should have good contact with your Virtual Organization and Support organizations.

Administrators of resources and services. Resources (sites) sorted by Support Center. 

Support Centers - these are the organizations registered  as part of the OSG Operations. As part of the distributed OSG Operations, each support center helps an indentified set of VOs  resource administrators. 

VOs - Help for those people administering or supporting Virtual Organization services and infrastructures.

If you cannot find the information or support link you are looking for, please contact the Grid Operations Center :  +1 317-278-9699, or submit a trouble ticket.

Registration 

OSG requires registration of Resources, VOs and Support Centers. Registration Links

 

Operations

Open issues and problems with the OSG production grid are reviewed at the weekly  Monday operations meeting. View the open tickets .

Improvements to the operational infrastructure and development of procedures is carried out as the Operations Activity. Oversight of this area of grid operations and support is carried out by the Support Centers Technical Group.